For Individual Customers

Stock Availability

We offer both fresh and frozen products. If you wish to purchase any products not listed on our online shop, please contact at customerservice@tajimaya.co.uk for availability and pricing.

Delivery Methods

We offer in-house delivery, standard UK delivery via APC and cold shipping via igloo. 

Delivery London Zone 1 to 3

In-house delivery (cold shipping) is available at standard UK delivery charge. We’re committed to a 2 day turnaround from the moment you place your order. This guarantees you’ll receive a frozen product and it can be kept in freezer until an expiry date shown on label. We deliver Monday to Saturday, excludes Wednesday, Sunday and Bank holidays. We leave at porch or safe place if nobody answers the door.

Order before 11pm on Sunday, Monday, Wednesday, Thursday and Friday to receive your order next day. Orders made on Tuesday, Saturday and after 11pm on Sunday, Monday, Wednesday, Thursday and Friday will be delivered the day after (excludes Bank Holidays). Deliveries are made anytime between 10am - 5pm.

In-house delivery charge (up to 20kg): Orders under £60: £5.50 / Over £60: £2.50 / Over £150.00: Free

Delivery UK Mainland excludes London Zone 1 to 3, Scotland, Scottish Highlands and Northern Island

Choice of Standard UK delivery via APC and cold shipping via igloo.

Standard Delivery

Available in UK Mainland, Scotland, Scottish Highlands (AB41-56, IV1-20, IV25, IV30-37, IV63, PH15-26, PA21-35, PA37-39, FK19-21, PH49,50 only) and Northern Ireland (MP16, CP16, ND16 only)

Standard UK delivery is not temperature-controlled shipping. Our multilayer foamed envelopes/boxes, ensure temperature is kept for up to 72 hours. 

 

For any customers who choose standard delivery, we will send a confirm email and text to inform a delivery date within 1 working day. Please do not miss a delivery as it's a perishable product, we can not guarantee the product quality if delivery was missed. We leave at porch or safe place if nobody answers the door. Our couriers deliver Tuesday to Friday, 9am - 4pm. Once received, keep refrigerated and use within five days. Not suitable for home freezing.

Please contact your local APC depot directly if you miss your delivery.

https://apc-overnight.com/contact/depot-finder

Standard UK delivery charge

UK Mainland, 1 - 5 working days (up to 20kg) orders under £60: £5.50 / Over £60: £2.50 / Over £150.00: Free

Scottish Highlands, 1 - 5 working days (up to 15kg) orders under £60: £15.50 / Over £60: £12.50 / Over £150: £10.00

Northern Ireland, 3 - 5 working days (up to 10kg) orders under £60: £20.50 / Over £60: £17.50 / Over £150: £15.00

Cold Shipping

Available in England (except EX, TQ, PL, TR) and Scotland (EH, ML, G, PA only)

It's temperature-controlled shipping, quality guaranteed and highly recommended. Our couriers deliver between 9am - 4pm Tuesday to Friday. It can be kept in freezer until an expiry date shown on label.

 

Cold shipping charge

Zone 1, 1 - 4 working days up to 50kg.

  • £75.00 Zone 1: Any post codes in Greater London, RH, GU, SL, SS, RG, CM, OX HP, AL, MK, LU, SG,CB, NN, PE, WR, B, CV, LE, DY, WV, WS, DE, NG, SK, S, WA M, OL, HD, HX, WF, LS, L, PR, BB, BD, H​G

Zone 2, 1 - 4 working days up to 50kg.

  • £84.00 Zone 2: NR, CO, ME, PO, SO, BA, BS, CF, CH, BN, HU

Zone 3, 1 - 4 working days up to 50kg.

  • £102.00 Zone 3: NE, DH, DL, CA, DT, HR, LL (East), PL (Central), SA, SY (East), TF, TQ (Central)

Zone 4, 1 - 4 working days up to 50kg.

  • £150.00 Zone 4: YO, DN, PE, SP, BH, DT, BA, TA, NP, FY, LA, EH, ML, G, PA

*BN, CA, DT, HR, LL (East), PL (Central), SA, SY (East), TF, TQ (Central) may take longer to be delivered.

igloo: http://www.igloothermo.com/ 

Delivery Outside the Areas Stated Above

Please contact at customerservice@tajimaya.co.uk for availability and pricing.

Collection

Free of charge. Available on Monday to Friday except Wednesday 2pm to 4pm. Please book in advance at customerservice@tajimaya.co.uk

Nominated Day Delivery

Free of charge. We will do our best to deliver on your preferred delivery date. Please leave a note at checkout, our customer service team will contact you to confirm.

Reservation

We can reserve products for up to 30 days. Please place an order as usual and leave a note at checkout, our customer service team will contact you to confirm.

Returns & Refund

Every effort will be taken to ensure that you receive the correct goods and that they are of satisfactory quality. We don't exchange items or accept returns. However, if you identify incorrect goods, or the delivery is of an incorrect quantity or you are dissatisfied in any way with the quality of the goods, you should notify us as soon as reasonably possible. In the case of perishable goods, you should inspect them on delivery and if you have any complaints, contact us immediately by email. We may then, at our discretion, require you to send us a photograph of the goods which are the subject of the complaint. We may also require you to return the product to us, in which case we will refund the postage and packaging cost.

​In the case of perishable goods, you may amend or cancel your order by contacting us by email at customerservice@tajimaya.co.uk within 1 hours after placing your order.

My Order Hasn’t Arrived in Time?

We usually dispatched your order the next working day after you placed your order. Unfortunately, when your parcel leaves us it is in the hands of APC or igloo.  If you do not receive your order on the estimated day, please contact us on customerservice@tajimaya.co.uk.

Butchery Services

Can't find what you want? We offer the highest standards in meat processing to your own specification. It usually takes 10 working days to be processed and fee should be £7.50 to £10 per kg on top. Minimum quantity is 5kg. Please contact at customerservice@tajimaya.co.uk for more details.

How to Defrost Frozen Products

Never use a microwave. The best and safest method to defrost meat is slowly in the fridge overnight. Submerge the unopened bag in cold tap water if you want to defrost quickly. You'll need to change the water every 30 minutes to ensure that it stays sufficiently cold.

Identity Proofing

We may request to present a copy of cardholders’ identification such as utility bills, driver’s licence or passport. You don’t have to show any details apart from cardholders’ name on the copy. Any copies we receive should be discarded immediately and protected under the UK data protection act 2018. Order will be automatically cancelled if we don’t hear back within 7days.
About 95% of our orders pass through without issues, however those 5% don't. To protect ourselves from fraud, we have to verify your details. If you do not want to verify your identity, we don’t hold your money ransom. You can either wait 7 working days for the order to automatically cancel, or you can cancel yourself responding this email. Our customer service will be able to assist you at customerservice@tajimaya.co.uk anytime if you have any further concerns.

 

Business Trading

Pricing

Please contact our sales team on 0208 243 8716 opt 2 or at customerservice@tajimaya.co.uk.

Delivery Charge for Restaurants in London

Free of charge.

Delivery Charge for Restaurants Outside of London

  • Standard UK delivery is £21 max.20kg. 1 - 3 working days after receiving the cleared payment.

  • Fully temperature controlled shipping starts from £64.00 per delivery. 1 - 3 working days.

Payment

Payment in advance will be required method by bank transfer.

Any urgent requirement, we may be able to dispatch goods sooner if a proof of payment can be supplied.

 

Returns & Refunds

We do our best to ensure everything goes perfectly, however if it doesn’t, we’re here to help. You can hand any poor quality goods back to the driver at the time of delivery otherwise no returns and refunds will be accepted.

Terms and Conditions

These are the terms and conditions which apply to your purchase of Kobe beef, Wagyu beef and other goods ("goods") from the Tajimaya UK web site at Tajimayauk.co.uk (the "website").

The website and goods are provided by Tajimaya UK Limited, a company registered in England under number 09277405 with a registered office at Dephna Estates, 214 Acton Lane, London, England, NW10 7NH ("we", "us", "our"). When we refer to "you" and "your" we mean the user of the website and purchaser of goods.

These terms and conditions form a legally binding contract between us and you. Your acceptance of the terms and conditions is given when you purchase goods from us. You should read these terms and conditions carefully before buying anything from this website.

We reserve the right to change the terms and conditions under which the website and the goods are provided. Any such change in terms and conditions will be effective to all new orders once included in the text of these terms and conditions and published on the website. You should check the terms and conditions posted on the website periodically to ensure that you are aware of and comply with the current version.

If you have any questions about the terms and conditions, the goods or the website please email us at customerservice@tajimaya.co.uk.

 
Information about the website and the goods

This part sets out some terms about information on the website, descriptions of goods and how you use the website.
Separate notices and disclaimers apply to your use of the website. By placing your order with us, you are implicitly accepting these terms and conditions and also agree to the notices and disclaimers.

We try to make sure that all information on the website, including descriptions of our goods, and listed prices, are accurate and correct at all times. However, mistakes do happen. We will try to resolve all information errors on the website as soon as reasonably possible, and if we reasonably think that such an error has affected your purchase of goods we will try to let you know. However, because we take these steps we will not be liable to you for any errors on the website.

You should bear in mind that buying foods over the internet provides a different shopping experience to buying in-store. In particular you acknowledge that:

  • The colours which are shown for the goods on the website will depend on many factors including your display settings;

  • All sizes and measurements are approximate;

  • All goods are subject to availability - we may not be able to supply your order;

  • Any delivery estimates given on the website or by email are estimates only;

  • You are responsible for ensuring that your login details, password and all other details in relation to your account remain confidential at all times.

 
Purchasing goods online

This part sets out some terms which apply to your purchase of goods from us through the website.
You make an offer to purchase a product from us (your "order") by completing the staged process on the website as set out below:

  • Adding product to your shopping basket

  • Enter login details

  • Enter delivery address details

  • Enter billing address details

  • Confirmation of order

Your order only constitutes an offer to purchase goods from us, and does not form a binding contract until accepted by us. Where you order more than one product your order contains a series of offers for each product individually. On receipt of your order, we will send you an order acknowledgement email to the email address which you provide in the order process.

This order acknowledgement email will contain your order number, details of the goods ordered and a delivery estimate. Note that this email is only to acknowledge that your order has been received, and is not acceptance by us of any offers to purchase goods.

We must receive full payment of the price of the goods before we can accept any offers. Where you select to pay by credit or debit card we will process the payment at the time of preparing your goods for despatch.

An offer made by you to purchase a product shall only be deemed to be accepted by us when we despatch that product to you and send you an order despatch email which includes details of the product. We reserve the right to refuse any offers in an order prior to acceptance. If a product is not available we will include details of the unavailable product in the order despatch email. A product which is not available will not be included in the contract for a product which is despatched.

All prices and charges on the website are in the relevant currency for the region selected at the top right hand corner of the website and in US dollars on our Rest of World site. Delivery charges will be applied based on the delivery address chosen and these will be displayed in the order process.

 

Privacy Statement

Tajimaya UK Ltd ("Tajimaya UK", "we", "our", "us") take your privacy very seriously. We work hard to make sure that we only use your information in the ways that you want us to. This privacy statement explains what information we collect on the Tajimaya UK website at Tajimayauk.co.uk, how and when it is collected, what we use it for now and how we will use it in the future. If you have any questions about the way in which your information is being collected or used which are not answered by this privacy statement please contact us at customerservice@tajimaya.co.uk.

As a Tajimaya UK subscriber, you will receive update newsletters, special offers, sale promotions and VIP shopping event invitations. We will only ever send you marketing messages that we feel would be of interest to you, if you have chosen to register your details with us. If you decide that you no longer want to receive our emails you can unsubscribe at any time. We will never sell your details to an unconnected third party for marketing purposes.

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

If you don’t want us to process your data anymore, please contact us at info@tajimaya.co.uk.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@tajimaya.co.uk

Cookie Policy

1. Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

2. By continuing to browse the site, you are agreeing to our use of cookies.

3. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

4. We use the following cookies:

4.1. Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

4.2. Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

4.3. Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

4.4. Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

5. Currently the individual cookies we use and the purposes for which we use them are:

5.1. Cart The cookie called 'cart' stores all your shopping purchases and is used to populate the last form used in the checkout process that sends this data to the payment screen. Once the browser is closed down fully this data is removed.

5.2. Cookie-usage-informed This is to mark whether or not you have read the cookies policy popup. If you have, this is marked as true and no further policy popup will appear.

6. Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

7. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site

 

Press and Media Centre

UK PRESS OFFICE

For enquiries, please contact Fumika:

 

Dephna Estates

214 Acton Lane

London, England

NW10 7NH

fumika@tajimaya.co.uk

 

Coronavirus Update

Tajimaya UK Ltd. have been following government advice to put measures in place to deal with Coronavirus (COVID-19). While we run business as usual at the moment with the current risk to public remaining moderate, the government has launched an action plan to manage an evolving situation.

Some of our efforts include ramping up good hygiene and have introduced additional cleaning measures including hand washing stations, conducting random and regular hand washing breaks within the distribution team throughout the day.

In addition, we are working closely with suppliers and customers to monitor all the latest updates and gain insight from retail and restaurants on supply & demand and how we can manage through this uncertain period.

We have cancelled all internal and client meetings both on site and that any of the team were due to attend. We will continue to keep you updated as the situation evolves. The safety and wellbeing of our staff and customers remains a top priority. Thank you for your understanding, patience and continuing support.

Updates on the Coronavirus may be found by following this link:

https://www.gov.uk/coronavirus

Non-Contact Delivery
Limiting contact when delivering orders will help keep everyone safe, so from today a new feature enables you to choose non-contact delivery at online check-out. Our driver will leave your items at your door rather than handing it over to you. All we require is simply write "
non-contact delivery" in note at checkout.