For Individual Customers
In case you wish to purchase fresh or frozen items that are not displayed on our online store, kindly get in touch with us at email@example.com to check their availability and pricing.
Delivery UK Mainland and Northern Island excluding Scottish Highlands and Islands
We provide two shipping options for our UK customers: standard delivery with DPD and cold shipping with igloo.
Our standard delivery service is available in various locations, including UK Mainland, Northern Ireland, Channel Isles, and Isle Of Wight. Please note that this service is not temperature-controlled. We strive to dispatch all orders within two working days of receiving the order, and customers can expect next day delivery. To maintain the product's quality during transit, we use multilayer foamed envelopes/boxes that can keep the temperature for up to 72 hours.
Once you place your order, we will send you a text and email notification within one working day, indicating the delivery date. It is essential to keep refrigerated and consume the products within five days upon receipt. If you miss the delivery, we cannot guarantee the product's quality. Our couriers deliver Tuesday to Friday, between 9 am and 5 pm. Please note that if you miss your delivery, you can contact your local DPD depot directly. If you want to purchase fresh or frozen products not listed in our online shop, please email firstname.lastname@example.org for availability and pricing. For any further assistance, please visit https://track.dpdlocal.co.uk/.
Standard UK delivery charge
Our standard UK delivery charge is £5.50 for orders under £60, and £2.50 for orders over £60. Orders over £150 qualify for free standard UK delivery. Please note that this does not apply to Northern Ireland, where the delivery charge is £29.00 per parcel.
We offer temperature-controlled cold shipping to customers in England (except EX, TQ, PL, TR) and Scotland (EH, ML, G, PA only). Our aim is to dispatch all orders within two working days of receiving them, with next day delivery. Our cold shipping option is highly recommended for its quality guarantee. Our couriers deliver between 9 am - 5 pm on Tuesday to Friday. The frozen products can be stored in the freezer until the expiry date shown on the label.
Cold Shipping Charge
Zone 1 (up to 50kg): £100
Includes postcodes in Greater London, RH, GU, SL, SS, RG, CM, OX HP, AL, MK, LU, SG, CB, NN, PE, WR, B, CV, LE, DY, WV, WS, DE, NG, SK, S, WA M, OL, HD, HX, WF, LS, L, PR, BB, BD, HG
Zone 2 (up to 50kg): £110
Includes NR, CO, ME, PO, SO, BA, BS, CF, CH, BN, HU
Zone 3 (up to 50kg): £130
Includes NE, DH, DL, CA, DT, HR, LL (East), PL (Central), SA, SY (East), TF, TQ (Central) Please note that delivery to BN, CA, DT, HR, LL (East), PL (Central), SA, SY (East), TF, TQ (Central) may take longer.
Zone 4 (up to 50kg): £180
Includes YO, DN, PE, SP, BH, DT, BA, TA, NP, FY, LA, EH, ML, G, PA For more information on cold shipping, please visit Igloo Thermo Logistics at http://www.igloothermo.com/.
For Delivery Outside of the Areas Stated Above
Please feel free to get in touch with us at email@example.com for information regarding availability and pricing.
We offer free "Pickup at warehouse" service from 11 pm to 4 pm, Monday to Friday. Please book your slot in advance at firstname.lastname@example.org.
Nominated Day Delivery
We offer free nominated day delivery, and we will do our best to deliver on your preferred delivery date. Please leave a note at checkout; our customer service team will contact you to confirm.
We can reserve products for up to 30 days. Please place an order as usual and leave a note at checkout; our customer service team will contact you to confirm.
Returns & Refund
Tajimaya UK is committed to ensuring that customers receive the correct and satisfactory quality goods. We do not exchange items or accept returns. However, if you receive incorrect goods or the delivery is of an incorrect quantity, or you are dissatisfied with the quality of the goods, please notify us as soon as possible. For perishable goods, inspect them upon delivery and contact us immediately by email if there are any complaints. We may request a photograph of the goods in question and may require you to return the product to us. If required to return the product, we will refund the postage and packaging cost. If you need to amend or cancel your order, please email us at email@example.com within one hour of placing your order for perishable goods.
My Order Hasn't Arrived in Time?
We usually dispatch your order the next working day after you place your order. However, once your parcel leaves our warehouse, it is in the hands of our delivery partners, either APC or Igloo. If you do not receive your order on the estimated delivery day, please contact us at firstname.lastname@example.org, and we will investigate the matter with our delivery partner and update you on the status of your delivery.
If you can't find what you're looking for, we offer custom meat processing services to your exact specifications. Our team maintains the highest standards of quality and care in processing your meat. This service typically takes ten working days, with fees ranging from £7.50 to £10 per kg on top of the meat cost. Please note that the minimum quantity for custom processing is 5kg. For more information, please email us at email@example.com, and we'll be happy to help.
How to Defrost Frozen Products
Microwaving should never be used to defrost meat as it can lead to uneven thawing and potential foodborne illness. The optimal and safe method to defrost meat is to do so slowly in the fridge overnight. However, if you need to defrost it quickly, submerging the unopened bag in cold tap water is the recommended option. It's crucial to change the water every 30 minutes to ensure that it remains sufficiently cold and doesn't enter the "danger zone" temperature range where harmful bacteria can multiply.
To ensure security and prevent fraud, we may ask for a copy of the cardholder's identification, such as a passport, driver's license, or utility bill. Only the cardholder's name needs to be visible on the copy, and any copies we receive will be immediately discarded and protected under the UK Data Protection Act 2018. If we do not receive a response within seven days, the order will be automatically cancelled.
While the majority of our orders go through smoothly, approximately 5% encounter issues that require us to verify your details. We understand that some customers may not want to verify their identity, and we will not hold your payment hostage. You may wait for the order to be automatically cancelled after seven working days, or you may withdraw your order by responding to this email. If you have any further concerns, please do not hesitate to contact our customer service at firstname.lastname@example.org.
Free Package Return
At Tajimaya UK, we take our commitment to sustainability seriously, and we understand the importance of minimizing our environmental impact in every aspect of our business. That's why we offer a hassle-free returns process that is designed to reduce waste and minimize our carbon footprint.
If you need to return any packages to us, please contact us at email@example.com, and we will provide you with a free posting label that you can take to your local post office. By doing so, you can help us reduce the environmental impact of our operations, and we can work together to create a more sustainable future.
We believe that every business has a responsibility to contribute to a more eco-friendly world, and we are committed to doing our part. Whether it's through sustainable practices, reducing our carbon footprint, or minimizing waste, we strive to make a positive impact on the planet in every way we can. Thank you for choosing Tajimaya UK, and thank you for your support in our sustainability efforts.
Please contact our sales team at firstname.lastname@example.org.
Delivery Charge for Restaurants in London
Delivery to restaurants in London is free of charge.
Delivery Charge for Restaurants Outside of London
For delivery outside of London, standard UK delivery is £21 for up to 20kg, with delivery within 1-3 working days after payment is cleared. We also offer fully temperature-controlled shipping starting from £64 per delivery, with delivery within 1-3 working days.
We require payment in advance, which can be made by bank transfer. If you have an urgent requirement, we may be able to dispatch goods sooner upon receipt of proof of payment.
Returns & Refunds
We take pride in ensuring that our products meet the highest standards. However, if for any reason you are dissatisfied with your purchase, please inform the driver at the time of delivery. We do not accept returns or offer refunds for any items after delivery, except for inferior quality goods.
Terms and Conditions
These are the terms and conditions which apply to your purchase of Kobe beef, Wagyu beef and other goods ("goods") from the Tajimaya UK web site at Tajimayauk.co.uk (the "website").
The website and goods are provided by Tajimaya UK Limited, a company registered in England under number 09277405 with a registered office at Dephna Estates, 214 Acton Lane, London, England, NW10 7NH ("we", "us", "our"). When we refer to "you" and "your" we mean the user of the website and purchaser of goods.
These terms and conditions form a legally binding contract between us and you. Your acceptance of the terms and conditions is given when you purchase goods from us. You should read these terms and conditions carefully before buying anything from this website.
We reserve the right to change the terms and conditions under which the website and the goods are provided. Any such change in terms and conditions will be effective to all new orders once included in the text of these terms and conditions and published on the website. You should check the terms and conditions posted on the website periodically to ensure that you are aware of and comply with the current version.
If you have any questions about the terms and conditions, the goods or the website please email us at email@example.com.
Information about the website and the goods
This part sets out some terms about information on the website, descriptions of goods and how you use the website.
Separate notices and disclaimers apply to your use of the website. By placing your order with us, you are implicitly accepting these terms and conditions and also agree to the notices and disclaimers.
We try to make sure that all information on the website, including descriptions of our goods, and listed prices, are accurate and correct at all times. However, mistakes do happen. We will try to resolve all information errors on the website as soon as reasonably possible, and if we reasonably think that such an error has affected your purchase of goods we will try to let you know. However, because we take these steps we will not be liable to you for any errors on the website.
You should bear in mind that buying foods over the internet provides a different shopping experience to buying in-store. In particular you acknowledge that:
The colours which are shown for the goods on the website will depend on many factors including your display settings;
All sizes and measurements are approximate;
All goods are subject to availability - we may not be able to supply your order;
Any delivery estimates given on the website or by email are estimates only;
You are responsible for ensuring that your login details, password and all other details in relation to your account remain confidential at all times.
Purchasing goods online
This part sets out some terms which apply to your purchase of goods from us through the website.
You make an offer to purchase a product from us (your "order") by completing the staged process on the website as set out below:
Adding product to your shopping basket
Enter login details
Enter delivery address details
Enter billing address details
Confirmation of order
Your order only constitutes an offer to purchase goods from us, and does not form a binding contract until accepted by us. Where you order more than one product your order contains a series of offers for each product individually. On receipt of your order, we will send you an order acknowledgement email to the email address which you provide in the order process.
This order acknowledgement email will contain your order number, details of the goods ordered and a delivery estimate. Note that this email is only to acknowledge that your order has been received, and is not acceptance by us of any offers to purchase goods.
We must receive full payment of the price of the goods before we can accept any offers. Where you select to pay by credit or debit card we will process the payment at the time of preparing your goods for despatch.
An offer made by you to purchase a product shall only be deemed to be accepted by us when we despatch that product to you and send you an order despatch email which includes details of the product. We reserve the right to refuse any offers in an order prior to acceptance. If a product is not available we will include details of the unavailable product in the order despatch email. A product which is not available will not be included in the contract for a product which is despatched.
All prices and charges on the website are in the relevant currency for the region selected at the top right hand corner of the website and in US dollars on our Rest of World site. Delivery charges will be applied based on the delivery address chosen and these will be displayed in the order process.
Tajimaya UK Ltd ("Tajimaya UK", "we", "our", "us") take your privacy very seriously. We work hard to make sure that we only use your information in the ways that you want us to. This privacy statement explains what information we collect on the Tajimaya UK website at Tajimayauk.co.uk, how and when it is collected, what we use it for now and how we will use it in the future. If you have any questions about the way in which your information is being collected or used which are not answered by this privacy statement please contact us at firstname.lastname@example.org.
As a Tajimaya UK subscriber, you will receive update newsletters, special offers, sale promotions and VIP shopping event invitations. We will only ever send you marketing messages that we feel would be of interest to you, if you have chosen to register your details with us. If you decide that you no longer want to receive our emails you can unsubscribe at any time. We will never sell your details to an unconnected third party for marketing purposes.
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
If you don’t want us to process your data anymore, please contact us at email@example.com.
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at firstname.lastname@example.org
3. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
4. We use the following cookies:
4.1. Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
4.2. Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
4.3. Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
4.4. Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
5. Currently the individual cookies we use and the purposes for which we use them are:
5.1. Cart The cookie called 'cart' stores all your shopping purchases and is used to populate the last form used in the checkout process that sends this data to the payment screen. Once the browser is closed down fully this data is removed.
5.2. Cookie-usage-informed This is to mark whether or not you have read the cookies policy popup. If you have, this is marked as true and no further policy popup will appear.
7. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site